Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name
• Business Details: Industry type, container requirements, order quantities
• Communication Records: Messages sent through our contact forms or email
• Technical Data: IP address, browser type, device information, website usage patterns

2. How We Use Your Information

Your personal information is used for the following purposes:

• Processing and responding to your inquiries and quote requests
• Providing customer support and technical assistance
• Sending product updates and industry-relevant information
• Improving our website functionality and user experience
• Complying with legal obligations and regulatory requirements

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted partners who assist with website hosting, email services, and customer relationship management
• Legal Requirements: When required by Malaysian law or regulatory authorities
• Business Protection: To protect our rights, property, or safety of our employees and customers

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure servers with regular security updates
• Access controls limiting employee access to personal data
• Regular security audits and vulnerability assessments

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. We use both essential cookies (required for website functionality) and optional cookies (for analytics and performance improvement). You can manage your cookie preferences through your browser settings. For detailed information, please review our Cookie Policy.

6. Your Rights

Under Malaysian Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data we hold
• Request correction of inaccurate information
• Withdraw consent for data processing
• Request deletion of your personal data
• Limit processing of your information

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Customer inquiry records: 3 years
• Business correspondence: 5 years
• Website analytics data: 2 years

8. International Data Transfers

Your personal data may be processed in countries outside Malaysia where our service providers are located. We ensure adequate protection through appropriate safeguards and contractual obligations.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: